The American Arbitration Association (AAA) and Cybersettle, Inc. have announced a strategic alliance which will allow their clients to use both companies' alternative dispute resolution (ADR) and online dispute resolution (ODR) services.
The agreement enables the AAA and Cybersettle to offer their clients a one-stop option for all of their ADR needs. Cybersettle users will now have the ability to shift from the online settlement process to AAA conciliation, mediation, and arbitration if a claim is not settled through online negotiation. And AAA clients using its proprietary online case management tools can opt to try and settle their disputes via Cybersettle prior to selection of AAA neutrals.
The alliance covers disputes generated in the United States, Canada and Europe. Cybersettle and AAA will develop new software systems and will cross promote each other's services.