The latest BTI Consulting Group national Survey of Client Service Performance for Law Firms reveals that Jones Day tops the BTI Client Service 30, the top 30 law firms that stand out for delivering superior client service. Jones Day has topped BTI's client ranking in three of the last five years.
"Large clients expect more from outside counsel than in prior years," said Michael B. Rynowecer, president of BTI. "The law firms of the BTI Client Service 30 are outperforming other firms in a more demanding environment as clients scrutinize their law firm rosters. This bodes well for these high performers."
BTI conducted more than 200 independent, individual interviews with corporate counsel at Fortune1000 companies and large organizations. These clients identified 17 key activities that drive client service and ranked their law firms in each of them. The complete list of the BTI Client Service 30 and details of the performance of more than 200 law firms are available in BTI's new study, The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team. Visit www.bticonsulting.com.