Cozen O'Connor is enhancing its customer service with an innovative approach to personalized client assistance: the client liaison service.The client liaison service, unique to the industry, is part of Cozen's ongoing commitment to strengthen client relationships. Designed to be a more personalized channel for information sharing between attorneys and their clients, the service will help ensure mutual understanding and improve service quality.
Leading this charge is the director of client liaison, Cathi C. Snyder, a senior member of the firm with 13 years of legal experience. Ms. Snyder will act as a single point of contact, regularly meeting and communicating with clients about their case progress.
Cozen O'Connor member H. Robert Fiebach was recently elected to the Public Interest Law Center of Philadelphia's board of directors. As a member of the board, Mr. Fiebach will be actively engaged in providing pro bono litigation assistance on behalf of those who lack the means to pay for legal representation. Mr. Fiebach concentrates his practice in business litigation at Cozen O'Connor's Philadelphia office.
Cozen O'Connor member Doreen Y. Trujillo recently served on the screening committee for the 2005 Intellectual Property Owner's (IPO) National Inventor of the Year Award.As a result of her technological expertise and substantive experience, Trujillo was one of four IPO volunteers chosen to serve on this year's committee.
Cozen O'Connor member Linda S. Kaiser was recently named the recipient of the 2005 Mariellen Whelan Excellence in Education Award. Sponsored by the Insurance Society of Philadelphia, the award recognizes individuals who make significant contributions to the continuing education of professionals in the insurance, legal and financial services industries.
Jerry A. Weiss recently joined Cozen O'Connor's New York Midtown office as a member in the business litigation department.He concentrates his practice in real estate and commercial and residential landlord/tenant litigation, representing large private landlords, cooperatives, condominiums and financial institutions.