Evidence Exchange has announced that it has been selected as one of kCura's first recipients of the Relativity Best in Service award in 2011. The Relativity Best in Service program recognizes those Relativity partners that are providing the best experience and highest levels of service and support to their customers. The Best in Service program establishes criteria for evaluating a partner's technical capabilities and infrastructure, volume of data and cases under management, and customer survey responses.
Specifically, Relativity Best in Service award recipients must have completed one year as a Premium Hosting Partner; run the most recent major version of Relativity (version 6.2 or above); have at least one Relativity Certified Sales Professional (RCSP) on staff; have at least one Relativity Certified Administrator (RCA) on staff; and have maintained a minimum average of 200 named users over the last three months.
Moreover, Best in Service partners must have passed an environment evaluation. kCura recognizes that successful delivery of Relativity is contingent on partners having the right hardware and a proficient technical staff to support that hardware, while following best practices for optimizing a Relativity environment. To that end, kCura developed a process to remotely audit the quality of Evidence Exchange's SAS70 data center environments in Dallas, Texas and Herndon, Virginia.
Finally, Best in Service partners must have passed a customer service audit. kCura administered a survey to Evidence Exchange's clients that explored their satisfaction levels with Evidence Exchange's customer service and support. kCura reports that Evidence Exchange's customer service survey feedback was extremely positive.
Evidence Exchange adds the Relativity Best in Service award to several system administration certifications (i.e., RCA and RCSP) received for technical excellence. Earlier this year, Evidence Exchange achieved reseller status with kCura, and more recently integrated the Equivio>EmailThreads tool into its standard Relativity offering.