Neil Carmichael, American Arbitration Association, Charlotte, NC
This course provides a comprehensive window into the essential skills required of all mediators. It is offered over five consecutive days (8:30 a.m. to 5:30 p.m.) allowing for team building among participants and the development of a future cohort of mediator peers. It is designed to be highly interactive and engaging and will appeal to a variety of learning styles. Topics covered include Conflict theory, Negotiation, Dynamics of the mediation process, Issues identification, Generating options, Caucusing, Managing party interaction, Ethics, Impasse strategies, Philosophies of mediation and mediator styles, and Roles and responsibilities of the mediator.