Service Levels in Information Technology Agreements and State of Indiana v. IBM Corp.: Important Legal Developments for Corporate and Technology Counsel

Date:

Thursday, November 8, 2012

Speaker(s):

Matthew A. Karlyn, partner, and Aaron K. Tantleff, senior counsel, Foley & Lardner LLP

Fee:

$159

Time:

noon EST duration 1 hr

CLE Credits:

1 hr

Join Matt Karlyn and Aaron Tantleff as they discuss the recent case of State of Indiana v. IBM, where an IT service provider won a breach of contract claim despite performance that fell below agreed upon service levels, and how to properly craft service levels and service level agreements in light of that decision.